GDPR & Cookie Policies 

Privacy Policy

Harwood House Day Care Centre (HHDCC) is a privately owned. This Privacy Policy describes our practices related to Personal Information and how HHDCC applies the principles and rights afforded to individuals by the General Data Protection Regulation (GDPR).

This Privacy Policy is to let you know how HHDCC promises to look after your personal information, which is collected by HHDCC through personal contact, telephone, e-mail and our website. This includes what you tell us about yourself and what we learn by having you as a customer. This notice explains how we do this and tells you about your privacy rights and HOW the law protects you.

Our Privacy Promise


We promise:

  • To keep your data safe and private;
  • Not to sell your data;
  • Not to share your data, except where we have a legitimate business interest to do so.
  • A legitimate interest is when we have a business reason to use your information, but even then, it must not unfairly go against what is right and best for you.

How the law protects you

As well as our Privacy Promise, your privacy is protected by law, which says that we are
allowed to use personal information only if we have a proper reason to do so. The law says
that we must have one or more of these reasons:

  • To fulfil a contract we have with you, or
  • When it is our legal duty, or
  • When it is in our legitimate interest, or
  • When you consent to it.

What Personal Information does HHDCC collect?

Here's a list of information that HHDCC collects from you that enables HHDCC to fulfil its contractual obligations with you as a customer:


  • Contact Name(s)
  • Contact Telephone Number (office & mobile)
  • Contact e-mail address(es)
  • Schedule of Rates, if applicable
  • Bank Account details, or invoice payment details, where applicable.


In addition to the above list, HHDCC can hold the following customer information, although not ALL information may be relevant to all customers. This is a legitimate business interest that enables HHDCC to provide the service to you and fulfil our contractual obligations:


  • Medical information
  • Personal history
  • Doctors details


Why does HHDCC collect such Information?

Our purpose in collecting this information is to enable HHDCC to fulfill our contractual
obligations with you and enable HHDCC to provide customised services and products relevant
to your specific needs.


How does HHDCC use such Information?

Your information may be used by the Company to carry out our contractual obligations, or
authenticate you as a customer and may be used to:

  • Provide requested information
  • Advertise products, services, promotions and events relating to the Company;
  • Improve our services,
  • If you are applying for a job, evaluate your interest in and/or allow you to apply for employment with the Company;
  • Protect against fraud or investigate suspected or actual illegal activity;
  • Respond to a legitimate legal request from law enforcement authorities or other government regulators;
  • Conduct investigations to ensure compliance with, and comply with, legal obligations.


Except where used in support of a contract with you or to fulfil a legal obligation, our use of
your Personal Information will be only for legitimate business interests as set out above.


How does HHDCC secure Personal Information?

HHDCC is committed to ensuring the security and integrity of Personal Information. HHDCC has
adopted reasonable physical, electronic and managerial procedures to safeguard your,
Personal Information. However, due to the nature of Internet communications, we cannot
guarantee or warrant that your transmission to us is secure.


Does HHDCC share the information it collects?

HHDCC will not sell your Personal Information.

HHDCC will only share your Personal Information outside of our Company, as a legitimate
business interest to fulfil our contractual obligations.


The following is a list of legitimate business interests whereby HHDCC may share some, or all
of your personal information with a third-party organisation:

  • Service providers, dealers, distributors, agents or contractors that HHDCC has retained to perform services on our behalf .
  • HHDCC will only share your Personal Information with third parties whom HHDCC has contractually restricted from using or disclosing the information except as necessary to perform services on our behalf, or to comply with legal requirements;
  • Comply with legal obligations, such as in response to a legitimate legal request from law enforcement authorities, courts or other government regulators or authorities, among other things;
  • Investigate suspected or actual illegal activity;
  • Prevent physical harm or financial loss; or

Support the sale or transfer of all or a portion of our business or assets
(including through bankruptcy).



How can you correct, change or delete your information held by HHDCC?

You may request to access, update, correct, change, or delete your Personal Information at any time. HHDCC will use reasonable efforts to timely update and/or remove information. To protect the user's privacy and security, HHDCC will take steps to verify the user's identity before making any requested change. To access, change, or delete your Personal. Information, to report problems with the Website, to ask questions or to raise concerns, please send an email to .

Please note that while we will assist you in protecting your Personal Information, it is your responsibility to protect your passwords and other access credentials from others.


How long do we keep your Personal Information?

The Personal Information you provide to HHDCC is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved services to users. This means that we may retain your Personal Information for a reasonable period after you stopped using HHDCC.

After this period, your Personal Information will be deleted from all systems of HHDCC without


How might HHDCC change this Privacy Policy?

As HHDCC expands and improves its products and services, we may need to update this Privacy Policy. This Privacy Policy may be modified from time to time without prior notice. We encourage you to review this Privacy Policy on a regular basis for any changes. Substantive changes will be identified at the top of the Privacy Policy.

How can you contact HHDCC?

If you have any comments or questions about this Privacy Policy, or on the manner in which we treat your personal information, please e-mail

Data Controller: Rosemary Bodley



Cookies Policy


A 'cookie' is information that a website stores on your computer so that it can remember something about you at a later time. Cookies are commonly used on the Internet and do not harm your system.

The cookies used on the HHDCC website do not include any information that others could read and understand about you, such as your name or contact details.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

This practice is strictly adhered to. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your Internet browser.

Where to find us:

Harwood House

12 Manners Way




Phone:   01702 314 373

Fax:       01702 314 465

Mobile:   07764577094




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New online presence

Now you can find current information about our services online.

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